ARSHAYA JEWELS
1. Shipping & Payment Options
- ARSHAYA JEWELS provides free shipping one time per order.
- Both Cash on Delivery (COD) and Prepaid payment options are available.
2. Order Dispatch & Delivery Timeline
- Orders are dispatched within 24 to 48 hours after order confirmation.
- Delivery is completed within up to 7 business days, depending on the customerโs location.
- In case of any unavoidable delay, customers will be informed via email or phone call.
3. Return, Refund & Replacement Policy.
- By placing an order, customers agree that they have read and accepted all Terms & Policies related to returns, refunds, and replacements.
4. Mandatory Unboxing Proof
- Customers must record a clear unboxing video and take product photos at the time of opening the package.
- Refund or replacement requests will be processed only if video and photo proof is provided.
- Requests without proper proof may not be accepted.
5. Product Condition Policy
- Products must be returned in their original condition, with:
- Original box
- Tags intact
- Products returned without original packaging or with removed tags will not be eligible for refund or replacement.
6. Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- Once the order has been dispatched, cancellation will not be possible.
7. Jewellery Care Instructions
- Avoid excessive exposure to water, perfumes, sprays, or harsh chemicals.
- Proper care is required to maintain the quality and shine of the jewellery.
- ARSHAYA JEWELS will not be responsible for damage caused due to improper use or handling.
8. Thank You Note
Thank you for shopping with ARSHAYA JEWELS.
We truly appreciate your trust and support ๐ค